What exactly is emotional intelligence? It's all about self-awareness and self-management. Research shows that people with a higher EQ-i find more success in their work and personal lives. These individuals who "pick up" on the emotions of others and use that awareness to better manage their interactions with others, resulting in more positive outcomes. Read more about Enhancing Your Impact - Emotional Intelligence
E-mail may sometimes be the most convenient, but it’s important to consider whether a phone call or face-to-face conversation might be more appropriate for the exchange. Read more about Best practices when communicating via e-mail
Emotional intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.