E-mail may sometimes be the most convenient, but it’s important to consider whether a phone call or face-to-face conversation might be more appropriate for the exchange.
In 1995, psychologist and science journalist Daniel Goleman published a book introducing the concept of emotional intelligence. Emotional intelligence is the ability to understand and manage emotions. Research shows that high emotional intelligence greatly increases our chances of success. But what does emotional intelligence look like, in everyday life?
What exactly is emotional intelligence? It's all about self-awareness and self-management. Research shows that people with a higher EQ-i find more success in their work and personal lives. These individuals who "pick up" on the emotions of others and use that awareness to better manage their interactions with others, resulting in more positive outcomes.