Crucial Conversations offered April 9-10, 2019

Tuesday, April 9, 2019 - 8:00am to Wednesday, April 10, 2019 - 5:00pm
Event Type: 

Crucial Conversations workshops return

What is Crucial Conversations? It’s a course teaching skills/tools for creating a positive environment for dialogue.  A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions are strong.  These conversations when handled poorly or ignored lead to strained relationships and dismal results.  The workshop teaches participants to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

Crucial Conversations workshop participants

April 9-10, 2019, Mahaska County Extension Office

Workshop is 8 a.m. - 5 p.m. both days. 

Cost per participant is $250 and lunch is on your own. For more information about the workshop, see the Course Information Sheet and Crucial Conversations Sample Agenda.  

Registration information can be found online.  Workshop facilitators are Robin (Brekke) Ertz and Julie Hlas. Questions about the course can be directed to Robin (Brekke) Ertz at

Please note to those not directly affiliated with ISU Extension and Outreach, our training license only allows us to provide workshops for campus or county-paid staff and faculty, elected council members, and volunteers representing program(s) (e.g. Master Gardener, 4-H) of ISU Extension and Outreach. If you wish to contact our VitalSmarts Company representative to inquire about your options for Crucial Conversations, please email Mike Rasmussen at