Effective communication is fundamental to our work in Extension and Outreach and the use of e-mail has increasingly become one way in which we communicate. According to a report released by Adobe, the average American worker spend 4.1 hours checking email every day which translates into 20.5 hours each week and more than 1,000 hours per year. I recall in the early 1990s, one of the very first electronic messages I sent for work via an America OnLine account (AOL). I don’t recall the content of that first e-mail, but do remember the actual excitement and anticipation of receiving a response. Today, e-mailing is a common practice that has noted benefits and potential challenges. E-mail may sometimes be the most convenient, but it’s important to consider whether a phone call or face-to-face conversation might be more appropriate for the exchange. So, in our efforts to communicate authentically, efficiently and effectively, what are some strategies to determine when to communicate via e-mail and what and whom should be included in that message? I found these best practices to be very helpful and a great refresher. For additional communication topics, check out the upcoming DiSC workshops listed below and contact Alison Boelman email@example.com if you are interested in scheduling an Emotional Intelligence (EQi) workshop.