Best practices when communicating via e-mail

May 14, 2019

Effective communication is fundamental to our work in Extension and Outreach and the use of e-mail has increasingly become one way in which we communicate.  According to a report released by Adobe, the average American worker spend 4.1 hours checking email every day which translates into 20.5 hours each week and more than 1,000 hours per year.  I recall in the early 1990s, one of the very first electronic messages I sent for work via an America OnLine account (AOL).  I don’t recall the content of that first e-mail, but do remember the actual excitement and anticipation of receiving a response.  Today, e-mailing is a common practice that has noted benefits and potential challenges.  E-mail may sometimes be the most convenient, but it’s important to consider whether a phone call or face-to-face conversation might be more appropriate for the exchange.  So, in our efforts to communicate authentically, efficiently and effectively, what are some strategies to determine when to communicate via e-mail and what and whom should be included in that message?  I found these best practices to be very helpful and a great refresher.  For additional communication topics, check out the upcoming DiSC workshops listed below and contact Alison Boelman aboelman@iastate.edu if you are interested in scheduling an Emotional Intelligence (EQi) workshop.

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