Provides excellent customer service using Extension materials and resources.

• Assist clients by phone, email, or walk-in.
• Assist county-paid staff and specialists with program execution and day-to-day office function. (ex: Clover Kids / Switch liaison / promote state-wide offerings, county fair)
• Manage volunteer records and background screenings as required in risk management policies.
• Fulfill role of internal bookkeeper or assistant bookkeeper, including assistance with 4-H club finances and procedure and the annual audit.
• Maintain high level of branded marketing and visibility for all programs including websites, phone app, local news outlets (radio/print), and social media channels.

• Use standard policies and procedures regarding county business operations and council relations (including council reports, agendas, minutes, meeting correspondence).
• Maintain a positive working relationship with regional staff and clients in the county.
• Oversee equipment supplies and inventory balances.
• Continually develop and enhance relevant skills and understand current professional standards.
• Database management – CyBox, MyExtension, mailings, MyData
• Other duties as assigned.

• College diploma or Associate’s Degree
• Excellent customer services skills
• Strong written and oral communication skills
• Computer, organizational, and problem-solving skills
• Team player and people oriented
• Ability to multi-task and organize.

• Bachelor’s degree or two years of office management experience
• Professional office experience, technology experience with Microsoft office suite, Canva, cloud-based storage.
• Bookkeeping experience

To apply, send resume and cover letter to Beth Frankenstein, Regional Director, at bethf@iastate.edu. Applications will be reviewed immediately. 

• Wage commensurate with experience. Competitive benefits package includes paid PTO, health insurance benefit, IPERS, remote work/flex time available.