Services

Hotline

Extension IT employs a student run staff to provide first-line support to all county offices and extension departments on campus. The hotline can be contacted via phone call at 515-294-1725, by email at eithotline@iastate.edu or by appointment. The hotline handles most desktop support issues as well as operating system installs and computer repairs. All services are provided to our extension employees at no cost except for our $125 flat fee for all repairs. In most cases, our hotline can remote into your computer and you can sit back and watch as they fix everything remotely.

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Web Conferencing

The Extension Web Conferencing Center provides you with knowledge, service and solutions to support all of your web conferencing needs.  Our services are available to all Extension staff and we encourage you to investigate opportunities where web conferencing can reduce costs while increasing efficiency and interactivity.  EIT utilizes the Adobe Connect software, which allows you to share video, audio and presentations remotely; as well as host interactive meetings online.  Telephone conferencing and voice over IP (VoIP) communications can be integrated into Adobe Connect web conferencing.  Web Conferencing can be contacting by phone at 800-478-0057 or by email at extensionwcc@iastate.edu

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Website Development

EIT provides services for website hosting, content management systems and standalone web applications.  We offer a branded website template for Drupal 7 that is responsive and accessible.  EIT's web development team offers one-on-one consultations to discuss the needs of the site owner and offers training in various formats for content editors.  To contact the web development team about website applications, development or design call 515-294-8658 or email extensionweb@iastate.edu.

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Office Setups & Support

EIT provides Network support across the state of Iowa through the Iowa State University campus VPN (Virtual Private Network) to allow seamless access to University email and file shares.  Support is also provided for county offices that are moving or expanding and need help with local area network installations.

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Distance Education

Extension IT provides a variety of technical services in support of Iowa State University distance education courses and conference events.  We assist customers in the selection of the most appropriate technology for program delivery and collaborative events.  We assist in the coordination, testing and operations of events.  Estimates are provided on a per event basis since most events vary in terms of technology and support requirements.  

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Online Learning

Extension IT provides e-learning services for Extension staff.  Services include consultation, design, development and delivery of online and blended courses offered for professional development.  We can consult with you on available online course options, best practices and delivery methods.  We can help in the design of course materials and learning objects to create an engaging environment for your audience of learners.  Contact the Online Learning Coordinator to learn how we can coordinate, host and execute your departmental online courses and distance learning.

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