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Support

By Phone: 515-294-1725
By Email: eithotline@iastate.edu

The Extension IT Computer Support Hotline is available M-F from 8 AM to Noon and 1 PM to 5 PM to answer your computer questions and troubleshoot problems.  When you call be prepared to provide your name, where you're calling from and a brief description of the problem, including make and model of the computer, software running, specific error messages, and any recent changes you've made to the system.

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Tech Support

Extension Information Technology (EIT) provides support for hardware, software, and network infrastructure for ISU Extension field and campus staff.  Hardware should meet minimum support standards; software should be on our supported software list.  In addition to the materials linked here, we provide telephone support (EIT Computer Support Hotline), email support (eithotline@iastate.edu), and remote assistance. Updates, alerts, and current news items can be found on the news link, Tech News

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Virtual Private Networking - What is it? Why Use it?

Virtual Private Networking (VPN) uses encription and key exchange to provide secure communications over insecure networks.  Typically, VPN is used to connect a remote computer or network back to an organization's primary network where protected resources, like your access to email or shared drives, reside.  When you connect through a field office network, you're automatically connecting through a Virtual Private Network.  However, you can also use VPN on an individual basis to connect to protected resources when you're not on the IASTATE network.

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Network Registration

NetReg is a registration system which identifies computers connected to the IASTATE network.  It helps to provide a secure network and to identify systems that have been compromised before they can cause problems for the rest of the network or for other computers.

Any computer that connects to the IASTATE network will be asked to complete a one-time registration before being granted access to the Internet.  All network devices must be registered--this includes tablets and smartphones, if they're using the IASTATE network

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Sponsored Net-ID Accounts

There are four types of sponsored Net-ID accounts at Iowa State.  Net-IDs are necessary to access university resources like shared drives, to log onto the network, and to send and receive email.  All Iowa State faculty, staff and students register for a Net-ID when they come to Iowa State.  Sometimes someone who's affiliated with the university, but not technically faculty, staff or a student needs access to resources, sometimes a department needs an account for a special purpose, sometimes students need access to specific resources as a student employee.  Sponsored Net-ID accounts are for:

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Ten Tips for Stronger Passwords

We keep more and more information online.  Not just for work, but also in our personal lives--bank accounts, credit card records, mortgages, and family photographs.  For work, we keep payroll and student records and personnel folders.  Cloud services--where all your information is stored online rather than on your desktop or laptop computers--are increasing.  In many ways online cloud security is better than your personal security on your laptop or desktop.  But it's also only as good as your password

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