Minimum Support Standards

Extension Information Technology provides hardware and software support for all Extension computers that meet minimum requirements. Machines that fall outside these standards are generally more difficult to support and have more frequent problems. If your computer does not meet these requirements EIT will assist you with bringing the machine into compliance through software or procedural changes, hardware upgrade or hardware replacement.

Hardware

Trusted Platform Module (TPM)

Memory (RAM): 4GB or higher (8GB preferred) for both desktops and laptops

Software

Operating System: Windows 10 Enterprise (We will continue to support Windows 7 until January 14, 2020 which is the last day Microsoft will offer security updates and technical support for computers running Windows 7.)

Network

Domain membership: Computer must be joined to the 'iastate.edu' Active Directory domain
Receive updates: Computer must be running on the network at least one day per month to receive Windows and antivirus updates, as well as to avoid NetReg expiration.

Other Support Notes

Excluding TPM, if your computer does not meet these standards but continues to work well for you there may be no immediate need to upgrade. However you should understand that EIT will not be able to support your computer and if it were to develop a serious problem you may be without a computer until you can purchase a replacement.

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