Frequently Asked Questions

  1. How do I get an ISU Net-ID?
  2. What can I access with Net-ID?
  3. How do I log in to my computer?
  4. Where do I go for IT Support?
  5. What is the Administrator Password for my Computer?
  6. How to map a Network Drive?
  7. Who do I contact for permission to edit my county webpage?
  8. How do I locate my computer's name?
  9. How do I back up files from my computer?
  10. Why is my computer so slow?
  11. How can I check my email on my personal computer?
  12. How do I get a Staff Cookie?
  13. How can I disable the wireless on my laptop when I'm not using it?
  14. What do I do when I'm preparing to leave my position?
  15. How do I log in as Administrator?
  16. How do I install the printer on my computer?
  17. How can I access email on my phone?

How do I get an ISU Net-ID?


An ISU ID card number is required to obtain an ISU Network-ID. University paid employees should receive this number automatically and may register online for a Net-ID. All others should contact Deb Pospisil in the Extension Finance Office (515) 294.3684 for assistance.

 

What can I access with my Net-ID?


Your Net-ID can be used to:

  • Log in to your computer
  • Send mail and schedule meetings
  • Share files with staff in your office
  • Access staff-only Extension web sites
  • Register a computer for network access
  • Author Extension websites
  • Access campus services such as AccessPlus and e-Library

 

How do I log in to my computer?


Your computer will boot to a 'Press Ctrl+Alt+Del to log in' screen (Windows 7) or a clickable picture (Windows 10). Press Ctrl+Alt+Del at the same time (Windows 7) or click the photo (Windows 10). Enter your Net-ID and password and press OK.

The first time you log into a new computer, you must be connected to the IASTATE wifi or ethernet. If you are out of office and cannot connect to the IASTATE network, you can connect to Iowa State's VPN. More information about the VPN can be found here.

 

Where do I go for IT Support?


On the web: Tutorials and Important News are available on IT's website.

Via Phone: the Extension IT Support Hotline is available Monday through Friday, 8am to 12pm and 1pm to 5pm. Call 515.294.1725.

Via Email: Issues that are not time-sensitive can be sent to eithotline@iastate.edu

 

What is the Administrator Password for my Computer?


Each computer owner is responsible for their own administrator password. It is critical that you do not lose or forget this password, because it is required to install software and make configuration changes to your computer. Extension IT does not know and cannot tell you the administrator password. However, EIT Support can reset the administrator password provided the computer is functioning on the network properly. Please contact the EIT Support Hotline for assistance at 515.294.1725 or eithotline@iastate.edu.

Note: Your administrator password should be kept in a location seperate from the machine itself. If the administrator password is compromised it can grant access to everything on your machine!

 

How to map a Network Drive?


Your Network Drive (also known as the S Drive) is a cloud storage location that each county has. To access it you must first have permission from your REED or county manager.

To map the Network drive on your Windows computer follow the steps below.

  • Click Start
  • Click "computer"
  • Click "Map network drive" in the bar at the top of the window.
  • Change the drive to be S:
  • Folder: \\my.files.iastate.edu\extension\your County (yourCounty is the county you work in be sure to include the space)
    • ex: \\my.files.iastate.edu\extension\Delaware County
  • Click Finish

To map the Network drive on your Mac follow the steps below.

  • Look at the top bar to the left to make sure that Finder is the active application
    • If it isn't, minimize all applications and click on the desktop background to make it active
  • Go to the "Go" option in the top bar
  • Look for "Connect to Server" in the menu at the very bottom. Once you do, a menu should pop up. 
  • In this window, enter the path of the S: drive into the "Server Address" bar (smb://iastate.edu/C EXT/Field/yourCounty)
  • Once entered, click on the + icon to add it to your favorites, and then click the "Connect" button 
  • If prompted to log in, do so with your Iowa State netID and password, and check the "Remember this option in my keychain" button 
  • Click "Connect" again once your credentials have been entered 

Who do I contact for permission to edit my county webpage?


Contact your REED or County manager for permissions.

 

How do I locate my computer's name?


Every computer has a unique computer name that is used to identify it. Knowing this information can be helpful when needing tech support for your computer. Computers set up for Extension employees will generaly have a computer name with the following format: countyname-ws## (this is your home county followed by the work station(ws) and work station number). 

The computer name is fairly easy to locate and simply depends on what operating system you have running on your computer.

  • First identify what operating system you are running
  • Most users are either running on Windows 7 or 10 (for PCs) or Mac OS X (for Apple computers).
  • The easiest way to identify which version of Windows you are running (if on a PC) is to look at the start bar on the bottom of the screen, if the start button with the Windows logo (waving window flag) is a circle with a red,green,blue and yellow flag then you are running Windows 7. If the start button is rectangular with a Windows logo that is a single color (usually all white or blue), then you are running Windows 10.
  • For Windows 7 do the following
    • Click on the start button in the bottom left corner on the start bar
    • When the menu pops up, right click on where it says computer
    • Another pop-up menu should open up, click on properties all the way at the bottom 
    • A new window will open up and the computer name will be listed four sections down. 
  • For Windows 10 do the following:
    • Right click on the Windows start button on the bottom left corner of the start bar 
    • A menu will pop up, one of the options on the menu will be system, click on system
    • Another window will pop open and the computer name will be listed three sections down.
  • For Mac OS X (Apple)
    • Launch your System Preferences.
    • Click on the Sharing pane.
    • Your Computer Name is listed at the top of the pane.

 

How do I back up files from my computer?


Backing up one's files is a good safety measure in protecting against lost data or files. Keeping files on a shared drive or in Cybox, in addition to (or in place of) storing them on the local C: drive is a good way to ensure that files are always accessible and never lost. 

For in depth instructions on how to back up/transfer files please check out the Transferring Files page located on the Extension web site at the following link: https://www.extension.iastate.edu/it/transferring-files

 

 

Why is my computer so slow?


If your computer is running slowly, you should check the following:

  • How many programs are you trying to run at once?
  • Is your computer downloading updates, or running extra programs in the background while you're doing other things?

In addition, you might also check:

  • Is Windows up to date?
  • How much memory does your computer have?
  • How old is your computer?
  • How much hard drive space is available?
  • Have you checked for malware with Malwarebytes?

 

How can I check my email on my personal computer?


You can check your email by using Outlook Web Access.

 

How do I get a Staff Cookie?


You can get the staff cookie here.

 

How can I disable the wireless on my laptop when I'm not using it?


If your computer is connected to the internet via ethernet cable, you may wish to disable your wireless because wired connections are generally faster and more stable.

Disabling the wireless will vary by laptop model. Some laptops have a actual switch on the side of computer itself. Other models will require you to press the function (fn) key and a key with the icon that resembles a radio tower. Common keys for the wireless toggle include F2 and Print Screen (PrtScn).

 

What do I do when I'm preparing to leave my position?


There are several steps you should take to ensure smooth business continuity and protect your personal privacy. View suggested actions.

 

How do I log in as Administrator?


To log in as administrator, get to the log in page by either restarting the computer or logging out. In the User name box enter administrator and enter your password or pass phrase in the password box.

Note: The administrator account should be used for troubleshooting/installing software only!

 

How do I install the printer on my computer?


You can find instructions on installing printers here.

 

How can I access email on my phone?


Your @iastate.edu email can be accessed on your phone usining the Microsoft Outlook App. Android phones can download the app from the Google Play Store. IPhones can download it from the App Store.

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