A self-guided training program for foodservice managers and supervisors who are interested in motivating employees to follow safe food handling procedures. The toolkit includes two modules: Communication to Motivate and Using Recognition and Discipline to Motivate.

Communication Module

1. Take the Pre-assessment
2. Complete the Communication Checklist
3. View the Communication Presentation
4. Read through the Case Studies and consider the case study questions:
   Case Study 1 - Barry and Communication Barriers
   Case Study 2 - Inconsistent Messages from Irma and Garland
5. Review the resource Overview of Standard Operating Procedures (SOPs)
6. Take the Post-assessment

Recognition and Discipline Module

1. Take the Pre-assessment
2. Complete the Recognition and Discipline Checklist
3. View the Recognition and Discipline Presentation
4. Read through the Case Study – Recognition and Discipline as Motivators and consider the case study questions
5. Review the resource Best Practices
6. Take the Post-assessment

Technical Requirements
You will need Adobe Reader 9 or newer to view some resources. A free download of Adobe Reader is available on the Adobe website.

Learning Objectives

• Use effective (oral and written) communication to motivate employees to use safe food handling behaviors
• Identify ways to consistently communicate appropriate food safety behavior to employees
• Describe ways in which you can serve as a role model to employees using nonverbal communication
• Identify informal and formal disciplinary strategies and how they might be used as motivators
• Describe different ways to recognize employees who exhibit safe food handling behaviors