However, in addition to conflict caused by multiple supervisors, there is also the role conflict caused by multiple expectations even when there are not multiple supervisors. Working for the public definitely places an employee in the public eye with the employee being conscious of the public’s expectations all the time.
So how do leaders demonstrate that they are caring? The authors identify three essentials that contribute to these relationships; 1. The leaders set clear standards, 2. The leaders expect the best, and 3. The leaders set the example. Obviously, the leaders have a clear understanding of what they want the relationship to be and to be able to articulate that with standards like goals and values.
But when a teammate or work group member, someone you must depend on to achieve a goal, exhibits these behaviors it becomes impossible to have the trust needed to be successful with the group’s efforts. The very foundation of a trusting relationship is not possible with the passive aggressive individual.