How many of you think that all conflicts can be resolved? This is one of the first questions I ask the participants in my conflict workshops. The majority of the participants say yes they believe that all conflicts can be resolved by talking things out. And, of course, this is a trick question to set the stage for exploring the difference between resolving conflicts and managing conflict.
Knowing when to manage and when to resolve a conflict is not always that easy. And once that is determined, knowing how to do it becomes a question of what skills are needed. This post will examine the assumptions, strategies, and skills needed to either manage or resolve conflict.
Are there conflicts in your world that need to be managed instead of resolved? Or conflicts that need resolving and not managed? This post will share an example of how these two concepts differ.