Communication Module

toolkit promo1. Take the Pre-assessment


2. Complete the Communication Checklist


3. View the Communication Presentation NOTE: To view the presentation, download the file and open with Adobe Reader DC or Acrobat DC.


4. Read through the Case Studies and consider the case study questions:

Case Study 1 - Barry and Communication Barriers

Case Study 2 - Inconsistent Messages from Irma and Garland


5. Review the resource Overview of Standard Operating Procedures (SOPs)


6. Take the Post-assessment

 



Technical Requirements

You will need Adobe Reader 9 or newer to view the presentation and other resources. A free download of Adobe Reader is available on the Adobe website.


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