1. Take the Pre-assessment
2. Complete the Communication Checklist
3. View the Communication Presentation NOTE: To view the presentation, download the file and open with Adobe Reader DC or Acrobat DC.
5. Review the resource Overview of Standard Operating Procedures (SOPs)
6. Take the Post-assessment
You will need Adobe Reader 9 or newer to view the presentation and other resources. A free download of Adobe Reader is available on the Adobe website.