Through this workshop, business managers, front line staff, and community leaders will learn how to implement the two key components of customer service to strengthen their tourism economy: Community - How to inspire more travelers to stop, stay longer, and keep returning to your community. Businesses - How to attract visitors to your business, and build your customer base through excellent customer service. Through workshop presentations, activities and discussion, participants will learn the 5 Steps of Excellent Customer Service, and hear how successful businesses create a customized service culture. Workshop Participants: This workshop is open to all community residents, but is especially designed for small business managers, community tourism leaders, and front line staff who interact with community visitors--including retail, restaurants, convenience stores, attractions, and lodging. Contact your county Iowa State University Extension and Outreach office to schedule this program in your community. Others may prefer a regional approach-- contact your Regional Director. Locate your county office by clicking here.