Customer Service

Customer Service and Community Tourism Strategies  Welcoming employee at Work of Our Hands in Pella, IA

Through this two-hour workshop, business managers, front line staff, and community leaders will learn how to implement the two key components of customer service to strengthen their tourism economy:

  1. Community - How to inspire more travelers to stop, stay longer, and keep returning to your community.
  2. Businesses - How to attract visitors to your business, and build your customer base through excellent customer service.

Through workshop presentations, activities and discussion, participants will learn the 5 Steps of Excellent Customer Service, and hear how successful businesses create a customized service culture.

Workshop Participants: This workshop is open to all community residents, but is especially designed for small business managers, community tourism leaders, and front line staff who interact with community visitors--including retail, restaurants, convenience stores, attractions, and lodging.

Diane Van WyngardenFee: The workshop fee is $750, which includes two hours of instruction, participant material packets, and instructor travel expenses to any Iowa location

Contact: Diane Van Wyngarden, Tourism Economic Development Specialist   dvw@iastate.edu

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