October 31, 2011
Smartphone not syncing email?

Last week ITS upgraded the Exchange servers on campus. As a result, some smartphones need to have the server name changed on their smartphones. If you are currently unable to sync your emails on your smartphone check the settings to see if the server is listed as exchange.iastate.edu

If the server is exchange.iastate.edu it needs to be changed to legacy.iastate.edu

This should fix the error.

Posted by mmauton at 10:56 AM
October 17, 2011
More Phishing Shenanigans

Some of you may have seen an email recently similar to this from "IOWA STATE UNIVERSITY"

Congratulations! You can now access the news forum to Get the latest updates on IOWA STATE UNIVERSITY Web Mail.
use the link below to submit your details to get more information.


Copyright © 2011, Iowa State University of Science and Technology. All rights reserved.

How can you tell this is NOT legitimate?

  1. The message is 'From:' "IOWA STATE UNIVERSITY" which is
    • In quotes and all-caps
    • NOT from an actual individual who you can check in the Staff directory or contact outside this email
  2. The URL does NOT go to an iastate.edu address
  3. The message itself could tell you what the updates are. It should not require you to type your username and password on a random non-Iowa State University page..

ISU IT Services and ISU Extension IT will NOT ask you for your net-ID and password in an email. And you will NEVER be asked to input or change your password on a non-Iowa State web page.

If you ever have questions about an email like this one, you can call the Extension computer hotline at 515.294.1725 or via email at eithotline@iastate.edu

Posted by dcoates at 11:17 AM
October 13, 2011
Androids and Exchange ActiveSync

Some of you may have seen, or will see, a prompt on your Android phones which describes Exchange ActiveSync security capabilities and requests that you activate the device administrator for these security capabilities. This is a result of ISU's IT Services preparation for upgrading to Exchange 2010. The capabilities described by the prompt include security provisions which are not currently implemented. However, if you see this prompt, you will need to accept to continue.

If you use Exchange ActiveSync on your Android (or Blackberry or iPhone) it is possible (though not implemented and there are no plans for implementing) to administer security measures remotely, including: Set password rules, monitor screen-unlocks, and erase all data. These security measures are currently implemented for Blackberry users.

NOTE: You can currently erase your mobile devices remotely by going to Outlook Web Access (OWA) at exchange.iastate.edu and selecting Mobile Devices from the Options menu. This feature is useful if your phone is lost or stolen.

ISU's IT Services has more information on the Exchange ActiveSync prompt.

Posted by dcoates at 09:40 AM