January 24, 2011
Connecting Your Laptop Wirelessly

Since Friday (January 21, 2011), we've been finding that some laptop computers aren't connecting automatically to the IASTATE wireless network the first time you connect.

Symptoms of this problem will be:

  • Not connecting to web pages
  • Not receiving email
  • Not accessing the S: drive
  • Not able to print

Check your systray (the icons in the bottom right corner of your screen). If you see an icon with a red 'X', click on it. It will show you available networks. Connect to IASTATE.

Posted by dcoates at 09:42 AM
January 20, 2011
Installing McAfee VirusScan on New Computers

When you set up a new computer and put it on the network, McAfee virus protection should load automatically. However, sometimes the program will not install automatically even though your computer has been up and running on the network for several days

NOTE: You can check whether McAfee is running one of two ways:

  1. Check the icons in the systray in the lower right corner of your screen. Be sure you're seeing all the icons. Click on the up-arrow if needed to see more.
  2. Click on the Start menu button. Select All Programs. Look for a folder titled McAfee. In the folder, you should see On-Access Scan, On-Demand Scan, VirusScan Console. This may take several minutes.>/li>

To install McAfee VirusScan on your computer:

  1. Go to IT Services Windows Software Downloads
  2. Under Current Software, find McAfee VirusScan and AntiSpyware (easy auto-install) (current version as of this posting is 8.7i)
  3. Click on the link in the Download column
  4. Enter your Net-ID and password
  5. Once the dowload is completed, double-click on the downloaded file to begin the installation process (or click Run in the download window)
  6. Enter your administrator password
  7. Click 'Yes' when asked if you want to continue
  8. If you DON'T have any other antivirus software on your computer, click OK to continue. If you DO have other antivirus software on your computer (some examples would be Spybot, Malwarebytes, Symantec), click Cancel and uninstall these programs before continuing.
  9. From this point the install is automated. Click OK at the screen that tells you this.
  10. You may see Windows pop up, but forms will be filled out automatically (however, there will stll be some dialogue boxes for you to respond to--see below). You should see a progress bar in the upper left corner of your screen which will tell you where you are in the installation process.
  11. Click OK when asked about Windows Defender. Click No when asked about your Internet Connection.
  12. Finally, you will be asked if you shut your machine off at least once a day. If you do, click Yes. Otherwise, click No. Click OK.

If you can't install McAfee, it may mean that you have malware on your system that's preventing the program from installing. For help diagnosing and resolving the problem, you can call the Computer Support Hotline at 515-294-1725.

Posted by dcoates at 02:10 PM
January 11, 2011
Adobe Connect Upgraded to Version 8

Our Adobe Connect server has been updated to version 8.

This is a major upgrade and has a number of significant changes to the user interface. Some of the changes include:

  • Enhanced editing features for Notes
  • Improved video quality
  • New chat capabilities

In addition, the new version looks different. So if you use Adobe Connect, you may want to check out the changes before holding your next meeting. To highlight some of the changes, we've created two short videos:

Finally, if you're an ISUE staff member, you can now use your ISU NetID to login to Adobe Connect. Continue to use your email address (netid@iastate.edu). But you will now use your NetID password (the one you use to login to your computer and your email) to login to Adobe Connect.

Posted by dcoates at 10:59 AM
January 05, 2011
Get New Cookie for Calendar Reporting

If you visit the ISUE Calendar and discover that you can no longer see the buttons for the reporting functions, you should be able to fix the issue by getting a new staff cookie. You'll be asked for your Net-ID and password.

A quick explanation of the issue: the ISUE calendar was originally written back in 1998 and although there have been changes since then, the cookie that shows the reporting function to ISUE staff had an expiration date of 12/31/2010. A new cookie with a different expiration date is now available and once you get that new cookie, you should be back in business.

If you have additional questions or problems, please contact the ISU Computer Supoprt Hotline at 515-294-1725 or via email at eithotline@iastate.edu

Posted by dcoates at 02:50 PM