July 25, 2008
Question(s) of the Week

For awhile now, we've been putting a new Question of the Week up on the front page of our Extension Information Technology web pages. The questions are either something we're hearing a lot about on the hotline or something new we've heard about. You can check out the current question of the week at the EIT home page. There's also a page containing past Questions of the Week, if you want to see what's been covered so far.

Posted by dcoates at 07:48 AM
July 24, 2008
Do Not Open!

Some of you may have seen an email or two coming through in the last few days with the following subject header;

You've received A Hallmark E-Card!

This is a virus. Do not open the attached file.

If you have already opened the attached file, call the hotline for help getting rid of it. As of about 11:30 AM this morning an update had been issued for VirusScan which will prevent the virus from infecting your computer once the new update has been delivered to your computer. If you think you already have the virus, right-click on the VirusScan icon in the bottom right corner of your screen. Select 'Update Now...' Once VirusScan has finished updating, right-click on the VirusScan icon again and select 'On-Demand Scan...' Click 'Start' (button on the right-hand side of the screen).

Some things to keep in mind:

  • Never open an attachment from a sender you don't know
  • E-cards from Hallmark DO NOT come as attachments. A legitimate Hallmark (and most other) e-card will send you to a web page.
  • If you get an attachment from someone and you aren't expecting it (or the email they send with it sounds pretty generic), send them an email and ask if they meant to send you an attachment.

With better virus fighting software, including software that works at the mail server itself, we've seen a huge reduction in the number of virus outbreaks. But as this latest episode proves, you need to stay alert to suspicious emails, because people are still out there looking for new ways to harm your computer.

Posted by dcoates at 01:36 PM
July 09, 2008
Adobe Connect upgrade

We recently upgraded to Adobe Acrobat Connect Pro 7. If you haven't yet attended a meeting in the new version, you'll find that a few things have changed, although most things will still look fairly familiar.

Some changes:

--Audio has been separated from video. If you're having a Voice Over IP meeting (VOIP) with no telephone, you don't have to enable video in order for a participant to speak. Participants will still need a microphone.

--New icons. Under 'My status' the icons have changed. In addition, there are some new icons to indicate Laughter, Applause, Stepping away from the computer, as well as the ability to Agree and Disagree. There are new icons for the new Audio controls, as well as icons to indicate who is speaking and who has the 'mic' when a particiapant's audio has been enabled.

Figure 1: Some of the new status icons in Adobe Connect Pro 7:

adobe7icons.jpg

Figure 2: New audio icons with user status options (these are the same options that appear under the 'My status' drop down)

adobe7icons2.jpg

Posted by dcoates at 08:39 AM