May 29, 2008
Update Adobe Flash Player

If you don't have the latest version of Adobe Flash Player (9,0,124,0) you should update now.

To check what version, you currently have, you can go here.

To upgrade, go here.

NOTE: Before you click on 'Agree and install now'...Uncheck 'Free Google Toolbar' (above the 'Agree...' button).

flash install.jpg

Upgrading your Flash player, ensures that you can take full advantage of other Adobe products, like Connect and Presenter, and also ensures that your computer is secure from malicious files that can exploit earlier versions of Adobe Flash Player.

If you use more than one browser (Internet Explorer and Firefox, for example) you'll need to upgrade Flash Player for both browsers (go to this link when you're in both browsers).

Posted by dcoates at 01:47 PM
May 15, 2008
We Will Never Ask for Your Password in an Email

...and neither will the University IT Service. Here's a previous TechNews post on this topic

It appears that some people received the following email recently:


Dear Webmail Subscriber,

We are currently upgrading our database and email account center. We have
some problems on our database and it will affect your webmail account.We
are deleting all unused webmail account to create more space
for new accounts.
To prevent your account from closing you will have to update it below so
that we will know that it's being used presently. In 24 hours, you may not
be able to access your webmail

NET-ID: .............
Password : .............

Failure to do this will immediately render your email address deactivated
from our database.
Error Code# IA1034EDU

Thank you for your patience!!
Help Desk

DO NOT respond to this email. If you have already responded. Change your password IMMEDIATELY. To change your password, press Ctrl-Alt-Del and select 'Change password.'

Remember: will never receive an out-of-the-blue email from ISU Extension IT staff requesting your password. You should never respond to an email which does not identify a specific person or persons (but just says ' support team' or 'ISU Extension support team' or some other general label), particularly if they are requesting secure information like your password or Social Security Number. If you ever receive such a request, you can report it to

Posted by dcoates at 08:45 AM
May 12, 2008
Turning Point "Clicker" Software

An ever increasing number of staff have invested in Turning Technologies Turning Point software. This is more commonly known as the "clicker" software. For those that have not heard of this; clicker software is an add-in to Microsoft's PowerPoint. It allows the presenter to create poll questions that can be answered by the audience. The audience has little remote (the "clicker") to answer these questions.

The software is compatible with both Window's XP and Vista operation systems. It is recommended that you update your computers video card driver if you plan on installing this software. Updating the driver could prevent any future errors. If you need help updating your video card driver please call the hotline at 515-294-1725.

Posted by mmauton at 09:21 AM