December 18, 2007
New Options for Smartphones

EIT has been supporting Windows Mobile-capable phones for almost two years. These phones can sync with our Exchange service and, if you purchase a data plan as well as a voice plan, you can have access to email wherever you have your phone.

For a long time only Verizon wireless offered compatible smartphones, specifically the Palm Treo 700w and 700wx and the Motorola Q. These phones and Verizon voice and data plans have worked well for a number of staff.

However, many people have been looking for US Cellular options. US Cellular is now offering the Motorola Q with Windows Mobile 5 as an option. If you're interested in a phone that's able to sync with your Outlook/Exchange mailbox and you want to continue with US Cellular, you may want to check this out.

In addition, Verizon has two new smartphones, the Samsung i760 and Motorola Q9m. These phones have Windows Mobile 6, which is the latest version of the Windows Mobile operating system. The i760 is comparable to the Treo with a slightly larger screen, integrated Wi-Fi and separate number and slide-out QWERTY keypads. The i760 also has a stylus for touchscreen input. The Q9m, like the original Q, is not a touchscreen device.

Remember ISU has contracts for both Verizon Wireless and US Cellular.

Posted by dcoates at 02:06 PM
New to Extension?

If you're a new ISUE employee or if you're hiring new staff, there are a few information technology-related things you'll want to know as soon as possible. To help you out, we've organized a set of frequently asked questions geared specifically to new Extension staff, which can be found here.

You can find out how to get a Net-ID, log into your computer, setup your email, and who to call when you need IT help.

Posted by dcoates at 01:29 PM
December 04, 2007
Accessing Your Email outside the ISU Network

There are several ways to access your email when you're not connected to the ISU Network (on campus or in a field office). The simplest is to use Outlook Web Access (OWA) through your web browser ( This method is simple and works on both your own machine and a borrowed or public computer.

In addition, you can access Exchange with your laptop when you're at home or on the road by installing VPN, which stands for Virtual Private Network, on your computer. This allows you to establish secure communications over insecure networks and access your email. Instructions for setting up VPN on your computer are available online.

Finally, you can connect to Exchange over HTTP, which allows Outlook to send Exchange information through a secure proxy. It's important to note that if you set this up, you'll need to enter your username and password every time you open Outlook even when you're on the ISU network.

Posted by dcoates at 11:37 AM
December 03, 2007
Tips and Tricks: Recovering Deleted Items in Outlook

It's happened to all of us. You delete an email on purpose or by accident and then discover later that you need to refer to the information.

Deleting and Recovering Items in Outlook
There are two ways to delete items in Outlook. The most common is to highlight a message or calendar item and click 'Delete' (either the icon in the toolbar, the menu item under 'Edit' or by right-clicking and selecting 'Delete' from the popup menu). Items deleted this way can be recovered from your Deleted Items Folder, if you haven't emptied the folder.

You can also delete items by pressing Shift-Delete which permanently deletes the item without first placing it in the Deleted Items Folder.

If you've already emptied your Deleted Items Folder or permanently deleted an item with Shift-Delete, you can still recover an item within three weeks of deleting it.

To Recover Deleted Items:

  • Click on the Deleted Items folder
  • From the Tools menu, select Recover Deleted Items
  • Select the items you want to recover
  • Click on Recover Selected Items
Posted by dcoates at 11:18 AM