April 27, 2004
So your computer is infected...

If your computer has been infected by a virus, you should take the following steps:

  • Download and run Stinger
  • Update your anti-virus definitions (right-click V-Shield, Update Now)
  • Perform a full system scan (right-click V-Shield, VirusScan Console, Scan all Fixed Disks)

If a virus was found and removed, your computer should be clean. If nothing is found, either your computer was not infected, or the infection is interfering with VirusScan. Call the Extenion IT Support Hotline if you're unsure. (515-294-1725)

As always, the best way to avoid virus infection is DO NOT OPEN ATTACHMENTS unless you are expecting them and they are from a known source. Even if you are expecting something and it appears to be from a known source, be suspicious if the body of the message is not descriptive or contains cryptic messages. If you're unsure, contact the sender or Extension IT before opening the attachment.

Posted by dddugan at 09:00 AM
April 15, 2004
More About Spam

ISU's Academic Information Technologies (AIT) has released a new set of documentation on coping with spam. The main page can be found here.

Documentation includes online videos as well as instructions for filtering spam on several different e-mail applications including Eudora and Webmail.

You may also want to check out the Frequently Asked Questions:

How Much Spam Does Iowa State Receive?

It is difficult to quantify the amount of spam Iowa State receives daily, partly due to the different number of ways in which people define spam. It is estimated that about 40 to 60 percent of the total volume of email that Iowa State receives each day qualifies as spam, using the broader definition of the term.

Posted by dcoates at 11:10 AM
April 14, 2004
Upgrading to Eudora 6.1

UPDATE: (4/19/04): Eudora 6.1 is now in the Current section of the Scout kit. In the instructions below, skip steps 4 & 5.

Eudora 6.1 is now available. To upgrade to Eudora 6.1:

  1. Back up your current Eudora folder (this is a precautionary measure only; you shouldn't have to copy it back).
  2. Log in as Administrator (be sure to change 'log onto' to (your computer))
  3. Go to the Start menu, select Scout (you will be downloading Eudora 6.1 off the network; do not use the Scout CD)
  4. At the bottom of the Scout Window, select 'Configure'.
  5. Select 'Advanced'. Select 'Done'
  6. Select Eudora 6.1 email
  7. Once Eudora 6.1 is installed, reboot your computer and log back in as yourself.

NOTE: when you go back into Scout the next time, you may still be set to the Advanced kit. Click 'Configure'. Select 'Current'. Click 'Done'.

We are recommending this update because Eudora 6.1 appears to fix the recent problem some people have been having with mail messages that contain or did contain at one time the Exploit.MIME virus. Because this virus is prevalent, even people who have not yet encountered this problem should take steps to update.

The symptoms of this problem (via AIT):

  1. Eudora is launched and email is checked. During the download process, VirusScan reports that it has found an infected file with a name like “RCV6B.tmp” or “xxxxxx.RCV”. These are temporarily used by Eudora as it is processing new email.
  2. If VirusScan successfully deletes the file, a series of prompts are presented by Eudora saying that if can't find a particular temp file (like rcv6b.tmp). The user gets to click OK many times.
  3. If you close Eudora and restart it, all of the remaining messages that were waiting to be processed are flushed from the Eudora spool directory resulting in a loss of those messages.

If you have questions, contact the computer support hotline at 515/294-1725.

Posted by dcoates at 08:57 AM
April 13, 2004
Short Term Fix: Upgrading to Eudora 6.1

UPDATE: Eudora 6.1 is now available in the Advanced Scout Kit. See instructions above.

NOTE: Soon Eudora 6.1 will be available through the Advanced version of Scout (on the network). We’ll announce its availability here and you can then more easily upgrade to 6.1 using the Scout program

WHY do it before it's available via Scout?
Eudora version 6.1 appears to fix the problem some people are currently having with lost email from a specific VirusScan/Eudora interaction when certain detected virus messages are encountered. IF you are having this problem, you may want to upgrade now.

Before you upgrade:

  1. Backup your Eudora folder
  2. Make sure VirusScan is uptodate (you should be running VirusScan Enterprise 7 and have it set to update regularly)

If you have Eudora 5.2 or older:

  1. Log in as Administrator
  2. Using the Scout CD that was sent in the March 5, 2004 transmittal packet, install Eudora 6.0 on your computer
  3. Reboot your computer
  4. Remove the Scout CD from your CD drive
  5. Proceed to follow the instructions for upgrading Eudora 6.0 below

If you have Eudora 6.0

  1. While still logged in as yourself, open Eudora. Click on the ‘Help’ menu. Select ‘About Eudora’. Write down the ‘Reg#’
  2. Close all the programs you’re currently running. Log out and log back into your computer as Adminsitrator
  3. Open Internet Explorer
  4. Go to http://www.eudora.com
  5. Click on the button labeled “Download Eudora 6.1”
  6. Under ‘Eudora for Windows’ click “Download Eudora 6.1”. When it asks, click “Save”. Click “Save” again. Note where your computer says it’s saving the downloaded file. You’ll need to know this for the next step
  7. When you’ve finished downloading Eudora, find the downloaded file (file name: Eudora_6.1.exe). Double click on Eudora_6.1.exe. Follow the on-screen instructions provided.
  8. Once installation is completed, Restart your computer and log in as yourself (use your email address without ‘@iastate.edu’ and be sure to change ‘Log onto’ to IASTATE).
  9. Run Eudora. If it tells you that you must pay, go to the ‘Help’ menu. Click on ‘Payment and registration’. For First Name, type: Iowa State University. For Last Name, type: Site License. For Code, type the ‘Reg#’ you wrote down in step number 1 (under ‘If you have Eudora 6.0’)
Posted by dcoates at 03:13 PM