April 21, 2010
XP Computer Keeps rebooting!

Extension IT and ISU Information Technology Services have identified a problem with McAfee VirusScan definition update 5957, released 4/21/2010. This appears to affect only Windows XP computers. The McAfee update causes a false positive virus detection, the removal of which causes the computers to reboot continuously. An update is available to resolve this problem but it requires manual, physical intervention at each computer. We are attempting to call back all affected users in the order they notified the EIT Support Hotline. Please be patient.

Repair instructions are available at www.extension.iastate.edu/forstaff/software/mcafeevirusxp.htm

Posted by mmauton at April 21, 2010 03:02 PM