May 10, 2007
Patch for Computers Locking Up and Slowing Down This Week

We're aware of a problem with some Extension computers appearing to lock, freeze up or greatly slow down this week. The problem is related to the Microsoft Update client that is installed on all of our Windows machines.

Though not all machines will experience this problem, a small percentage may. To fix this issue you must install an updated Microsoft Update client and an additional patch. Affected computers will usually experience the apparent lock up first thing in the morning, before you are able to do anything about it. Please be patient and wait it out, usually 5-20 minutes. Once the system begins responding normally log on as Administrator and install these updates:

WindowsUpdateAgent30-x86.exe
WindowsXP-KB927891-v3-x86-ENU.exe

An update from Microsoft that we can push to every computer is not yet available. If you experience the issue you should install these updates.

And, as always, feel free to call the Hotline at (515) 294-1725 if you are having any trouble with the installation of this patch.

UPDATE: 6/14/2007 -- The KB927891 update should now be installed automatically as part of the regular Microsoft Update process. If you still encounter problems you may yet need to install WindowsUpdateAgent30-x86.exe.

Posted by newmania at May 10, 2007 10:34 AM
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