December 20, 2006
IE7 Crashing After Install?

Today at noon, Microsoft Internet Explorer 7 (IE7) began automatically installing on Extension computers via Automatic Updates.

In most cases, this update should install and run just fine. However, a few people will find that Internet Explorer crashes (stops responding) when you open it up. This is most frequently caused by the Yahoo! Toolbar, and it will need to be disabled.

If you find that Internet Explorer is crashing when you open it, please follow these steps:

  1. Right Click on Internet Explorer and select Start Without Add-Ons

  2. Select the Tools button in the top right corner

  3. Select Internet Options

  4. Select the Programs tab

  5. Click Manage Add-Ons

Now you will see a list of all add-ons (extensions) installed in Internet Explorer.

If you have any Yahoo! add-ons listed, you must disable them. You may want to disable any other non-Microsoft add-ons if you continue to have trouble.

Add-ons can be disabled by completing these steps:

  1. Select the add-on you wish to disable

  2. Choose the Disable radio option

  3. Select OK

  4. Close and reopen Internet Explorer

Internet Explorer should now work fine. If you continue having problems you may need to disable additional add-ons. Feel free to call the Extension IT Support Hotline at (515) 294-1725.

You may also want to remove Yahoo! Toolbar from your computer entirely. Follow these steps:

  1. Log on as Administrator

  2. Select Start, Control Panel, Add/Remove Programs

  3. Highlight Yahoo! Toolbar and click Remove

Casey Melcher
EIT Support Hotline
(515) 294-1725

Posted by dddugan at December 20, 2006 01:28 PM