September 02, 2003
Reminder: Windows 98 Support Ends

As of September 1, 2003, Extension Information Technology no longer supports Windows 98. In practical terms, this means:

  • If you donít need support on your Windows 98 machine and itís running fine, you can keep on using it for as long as it does what you need it to do.

  • We will support upgrading Windows 98 machines (which meet the upgrade standards) to Windows 2000. This includes providing instructions, helping you decide if your computer can be upgraded, answering questions on the hotline, and upgrading your computer in our office (note: there is a $100.00 charge per computer for this service and you will need to make an appointment).

  • If you call the hotline with a question about a Windows 98 machine, we will answer it if itís a question we have an immediate answer to.

  • If we can not provide an immediate answer, we will remind you that we no longer support Windows 98. At this point, you can do further research on your own, upgrade your computer, plan to move to a newer computer, or live with the condition as it exists.

  • Most machines running Windows 98 are at least 5 years old. This means they are less reliable and more susceptible to hardware failures. You should be even more careful to maintain regular backups for these machines.

There are a number of reasons we dropped support on Windows 98:

  • Microsoft no longer supports Windows 98. This means no security updates and no critical updates, no technical support, and no Ďhigher powerí for solving problems.

  • New versions of software, including VirusScan and Scout are not being written for the Windows 98 operating system.

  • Computers that can only run Windows 98 (canít be upgraded to Windows 2000 or Windows XP) do not meet current ISU support standards, canít run essential software and are at least 5 years old, meaning their reliability is limited.

  • Expertise is limited. We use students for first level support. While their technical expertise is extensive, many of them have never used Windows 98. The fewer Windows 98 machines we support, the more limited our day-to-day experience and ability to solve problems.

Posted by dcoates at September 02, 2003 02:59 PM