Retail

Customer Service and Hospitality Training

Program: Learn basic and advanced techniques to improve your customer service and community hospitality skill sets.

Audience: Employees, employers, docents, tour guides for any type of business, but particularly those in the retail, service, or hospitality industries.

Sponsor/Provider: Community and Economic Development Extension and Outreach

Estimated Fee: $750-$1500 + expenses A single three hour session, $750 plus expenses for presenter.  Two, three-hour sessions or one full-day workshop, $1500 plus expenses for presenter.

Location: Local community setting, with VHS/VCR player, wi-fi/internet connectivity, erase-able white board, screen, and/or LCD projector.

Availability: Throughout the year, Tuesday through Saturday.

Delivery Schedule: Best if delivered pre-Memorial Day for the tourism season or post-Labor Day for the holiday shopping season.


Steve Adams
712.309-1830
stadams@iastate.edu
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