Extension News

Contact Answer Line for ‘Right Now’ Answers

9/12/2005

AMES, Iowa -- When consumers want answers to home and family questions “right now,” they can contact Iowa State University Extension’s Answer Line by phone at (800) 262-3804 or online at http://www.extension.iastate.edu/answerline/.

 

Professional consumer and family scientists answer questions in the areas of child development, cleaning, consumer management, food preparation, food preservation, food safety, home environment, household equipment, nutrition, and clothing and laundry. Answer Line is an ISU Extension to Families program.

 

“When you want to talk to a person, call Answer Line,” said coordinator Evelyn Beavers. “When you want ‘high tech,’ search our Web site or send an e-mail. Either way, you’ll get research-based answers right now. The telephone hotline and Web site provide information and resources supported by ISU Extension specialists and university researchers. Consumers can be assured that they’re getting accurate information.”

 

Beavers said in the past year Answer Line fielded more than 23,000 phone calls and e-mail messages and nearly 215,000 visits to its Web site. Similar to previous years, 63 percent of the questions deal with nutrition, food preparation, food safety and food preservation.

 

Answer Line has been answering consumers’ home and family questions for 30 years, through the toll-free phone service. The Web site’s frequently asked questions allow Iowans to access information on the Web 24 hours a day, seven days a week. Consumers can search by keyword, browse the keyword index or select a topic area to find answers to their questions.

 

The toll-free number, (800) 262-3804 (in Iowa) or (800) 854-1678 (in Minnesota), is answered Monday through Friday, 9 a.m. to noon and 1 p.m. to 4 p.m. A Relay Iowa line (phone linkage for deaf and hard-of-hearing individuals) is available at (800) 735-2942. Questions also can be sent by e-mail to answer@iastate.edu.

 

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Contacts :

Evelyn Beavers, Extension to Families Answerline, (515) 294-2971, ebeavers@iastate.edu

Laura Sternweis, Continuing Education and Communication Services, (515) 294-0775, lsternwe@iastate.edu