Iowa State University Extension Information Technology

Citrix Installation instructions

To install the Citrix client (in order to run Cougar Mountain Fund Suite), please follow these instructions:

To install the Citrix Client:

1. Log on to the computer using your administrator account
   
2. Download and run the Citrix client installer. You will download "XenApp Plugin for Hosted Apps -- Version 11.000")
   
3. Choose English and OK at the Select Language prompt.
   
4. Select Next on the Welcome to Citrix XenApp Plugin for Hosted Apps Installation
   
5. Read and accept the license agreement, Next
   
6. Select the dropdown next to Program Neighborhood and choose 'Will be installed on local hard drive'
   
7. Select the dropdown next to Citrix XenApp Plugin and choose 'Entire Feature will be unavailable'. Click Next
   
8. Accept the default Program Folder, Next
   
9. 'Use machine name as client name' should be checked (default). Click Next
   
10. Accept the default 'No do not use local user name and password'. Next
    
11. Accept the default Program Neighborhood Options, Next
    
12. Verify the Citrix XenApp Plugin action is Do not install; all others should be install. Next
    
13. When setup has completed, click Finish to exit
    
14. Log off as administrator and log back on with your regular Net-ID

To create the Citrix connection to Fund Suite:

1. Go to Start...Programs...Citrix...Program Neighborhood
   
2. Double-click Custom ICA Connections...Add ICA Connection
   
3. Select Wide Area Network. Next.
   
4. Click Server Location
   
5. Uncheck Use Default
   
6. Add ica.exnet.iastate.edu
   
7. Select OK...OK
   
8. Choose the Published Application radio button
   
9. Select 'CMS Fund Suite -- Desktop' from the dropdown list. Next
   
10. Choose whether to run Fund Suite full-screen or in a window:
    
    • Full screen: accept the default 'View in a separate window (Seamless Window)'. Next
      
    • Window: select 'View in a remote desktop window'. Next
    
    
11. Uncheck Use Default, select 128 bit encryption (not 128 Bit for LoginOnly)
    
12. Enable session reliability. Next.
    
13. Leave the username/password/domain fields blank. Next
    
14. Accept the default color depth
    
15. If running Fund Suite in a window:
    
    • Uncheck Use Default window size
      
    • Choose a window size (1024x768 or 800x600)
    
    
16. Click Next
    
17. Click Finish to complete the connection setup
    
18. Right-click 'CMS Fund Suite -- Desktop', select Create Desktop Shortcut
    
19. Close Citrix Program Neighborhood

Posted by dcoates at 10:46 AM | Comments (0) |

Changes to Citrix Installation

In order to run Cougar Mountain Fund Suite for county offices, you need to first install Citrix. The instructions for installing Citrix, which can be found here, have changed recently. This is because the company who develops Citrix has chamged the location on the web, the name of the software and the way the components installed.

Currently, when installing Citrix, you will need to know the following:

1. The download location has changed again. A current URL is now: www.citrix.com/English/ss/downloads/details.asp?downloadId=1681207&productId=186&c1=sot2755 ("XenApp Plugin for Hosted Apps -- Version 11.000")
2. Because the new version of the client has a different name, the component you need to de-select during installation is also named differently. Previously you did NOT install "Program Neighborhood Agent". Now you do NOT install "Citrix XenApp Plugin".
3. The new version of the client doesn't put Citrix Program Neighborhood on your desktop. Instead launch Program Neighborhood from the Start Menu -- Start, Citrix, Program Neighborhood.

Posted by dcoates at 04:22 PM | Comments (0) |

How to Tell the Good Stuff from the Bad Stuff

As I've noted before, about 90% of all email is spam. This means that no matter how good your filtering is or how much your organization or ISP does to control spam, you will get spam in your mailbox. Most of this spam will be obvious, but occasionally, it can be tricky to tell if it really is spam or might be a legitimate email. In phishing scams, for example, spammers count on your confusion to get you to click on a bogus link or open a malicious attachment. When spam filters are catching most of your spam, you need to be even more alert to catch the ones that slip through.

So, how do you tell the good stuff from the bad stuff? Here are some pointers:

1. No one from EIT or ISU's ITS will ever send you an email signed 'The iastate.edu support team' or 'the iastate.edu help desk' or any variation thereof. Email from either EIT or ISU's ITS will always be from a person. And it should be possible to look that person up in the ISUE or ISU staff/student directory.
2. No one from EIT or ISU's ITS will ever ask you to send your password to them via email.
3. No one from any legitimate business (not your bank, not your credit card company, not anyone) will ever ask you to send them your password via email. It will not happen. They may send *you* your password via email, but only if you've requested an email reset. No legitimate business will ever reset your password out of the blue.
4. Bad grammar and spelling. None of us are perfect, especially when we send email. However, you'll find that 99 times out of 100, spam and phishing emails are poorly spelled and poorly written with missing words and sentences that often don't quite make sense. In addition, there will be deliberate misspellings in an attempt to slip past spam filters.
5. Phishing scams will use logos from legitimate businesses to make you think you're going to a legitimate website if you click on their link. They will try to direct you to a bogus site and get you to put in your login and password. Pay attention to the URL. You should not (for example) trust any site where the URL is just an IP address (which would look like -- http://111.11.11.111).
6. If you aren't sure whether an email is a scam or from an organization you do business with. Go to the site directly (rather than clicking on the link). Then you'll know you're on the right site.
7. Do not open attachments from emails that are unsigned or from someone you don't know.
8. Scam emails will contain phrases like--
   • URGENT!
   • Act now or your account will be closed!
   • A friend [your boyfriend, a family member, your neighbor] has sent you an e-card!
   • Security has been breached! Send me your password.
9. Offers that sound too good to be true are too good to be true.
10. If it looks like it's from a person you know, but doesn't sound legitimate, contact that person and ask them before you open the email and particularly before you open any accompanying attachments.

If you're not sure, ask the Extension IT support desk. And trust your instincts. If it sounds suspicious, there's probably a reason. Delete it.

Posted by dcoates at 10:32 AM | Comments (0) |