September 27, 2006
Taking Passwords to the Grave

So what happens when someone dies suddenly and all the family digital photos, financial records, and address books are password-protected? And what about MySpace, Live Journal and iTunes?

The situation poses a dilemma for e-mail providers that are pilloried by privacy rights advocates at the mere suggestion of sensitive data being exposed, at the same time they are expected to hand over the digital keys to family members when a customer dies.

Last year, Yahoo was forced to provide access to the e-mail of a U.S. Marine killed in Iraq to his father, who got a court order in the matter.

"The commitment we've made to every person who signs up for a Yahoo Mail account is to treat their e-mail as a private communication and to treat the content of their messages as confidential," said Yahoo spokeswoman Karen Mahon.

Beyond acknowledging that Yahoo complies with court orders, Mahon declined to discuss Yahoo's requirements for providing family members access to the e-mail accounts of their deceased loved ones.

Google will provide access to a deceased Gmail user's account if the person seeking it provides a copy of the death certificate and a copy of a document giving the person power of attorney over the e-mail account, said a Google spokeswoman.

Posted by dcoates at September 27, 2006 10:27 AM
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