Richard Farson talks about management by design:

Design has always had great influence on personal experience and the course of human affairs. We all recognize the inspiration that comes from the architecture of a great cathedral. Stage sets and costume designs enrich the drama of theater. Industrial design of accessories and tools augments our powers and makes our lives safer and more comfortable. Interior design can provide settings to improve sociability. Landscaped green belts contribute to the civility of neighborhoods. Graphic design can shape our thinking and motivate our behavior.

Because it is so powerful, design also has a dark underside. If mindlessly conceived or corrupted, design can produce depressing consequences. The design of cities that plan giant shopping centers can erode traditional communities by forcing neighborhood businesses to close. Massive highway construction can divide and rupture a neighborhood. Kafkaesque office designs of row after row of monitored employees, or maze-like cubicles, can dehumanize. Graphic designs in advertising can be dangerously misleading, promoting unhealthy products or unworthy candidates. Some designers think these bad designs greatly outnumber the good ones.