Amy Gharan at Contentious talks about effective corporate e-learning and how much of it is not:
Rather than burden employees with a constant stream of detailed documents about new regulations, products, laws, policies, and minutiae of the business landscape, just deliver overview-level, 'so what'-style highlights of the new information. Focus on context: How the new information relates to what employees already know and do. If they understand how the information landscape is changing, they'll be able to navigate it more effectively.Then, make the full details easily available on demand. That is, accept that they will probably end up looking up details when they have a specific need rather than memorizing them in advance.
...via elearningpost
Posted by dcoates at December 14, 2004 03:20 PM