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Good manners are the lubricating oil of organizations

Peter Drucker, political economist and management consultant (1909-2005), said that.

One coworker told me she hovers at cubicles, waiting for people to get off the phone. Solution: I try to find a chair close by to sit down and wait until I can hear that person is free.

I find it frustrating to try to get the attention of someone who has on headphones and is ensconced by high walls. More on cubicles, Those cubicles, May 22, 2007

What to do?
One commenter this week asked “When someone sneezes hard in a meeting, should you say "God Bless You" or does that just draw more attention to the sneezing co-worker??? If someone sitting next to you falls asleep, during a long meeting, should you nudge them or just leave them alone??”

Solutions: “And while most people know that it’s polite to say “excuse me” after sneezing or “gesundheit” when someone else does……..”
Source: Puffs tissues, made by Procter & Gamble, with suggestions from The Emily Post Institute. (I couldn’t find anything else on the sneezing question.)

Someone falls asleep next to you in a meeting . I can find no information on this. May I answer……..it depends? It depends on how well you know the person; if really well, I’d nudge him or her. If the person is drooling or making noises, I’d nudge him or her.

Food in the workplace is a hot topic. Personally, I cringe when I hear the scraping of flatware on china in the cubicles….as if I’m in a restaurant. Food in common areas—eat and drink only what you’ve put in the refrigerator or been told is community food. Clean up after yourself and once in a while, clean up the common areas. Don’t we all have to do that at home? If someone repeatedly does not clean up after him- or herself, I’d ask that person to please wash the tabletop, do the dishes. If it’s a community room, the community should use it, clean up and police it.

The etiquette we appreciate
Two comments on Monday’s post help end National Etiquette Week.
“I really appreciate the person who greets me at the front desk or on the phone who is cheerful, professional and ready to assist me.”

“I like the Disney philosophy. All employees are "cast members" and are part of the "show." What a difference it would make if we all thought of our jobs in that way - or all of our lives. How can we improve someone else's experience?”

Remember, etiquette is a code of conduct. It has a practical purpose. It puts you and those you interact with at ease in social and business settings. It’s being polite and considerate of others. It is often common sense.


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