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Good communication at heart of civility

Excellent rhetorical skills, conversation balanced between prying and aloof, emotional good judgment…

All these things were points of the chair of the department of communications studies at Northwestern. Marc Hansen of the Des Moines Register interviewed him for a column in yesterday’s newspaper. It’s titled ‘Civility is essential value of democracy’.

It’s worth reading or a second reading if you’ve read it once.

And the comments left on this article on the Register’s site?
They reinforce the point of the article. You may disagree with the columnist, with the newspaper….but how you word the response very quickly sets the tone as civil or rude.


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