A resource in Minnesota
My sister is a kindergarten teacher in northwest Iowa. She sent me an article a fellow teacher was sharing in that school system....about dealing with difficult people.
I checked out the author and found lots of information on the Web site, Training for Peak Performance, motivational keynotes and seminars by Alan Zimmerman of Prior Lake, Minnesota. He has articles in 18 categories, from team building to conflict resolution to self esteem and more. One of the categories is "Dealing with Difficult People".
There's a free weekly online newsletter on attitude, motivation, teamwork, communications, and work relationships. I just signed up so may have more to report from this site in the future. Check it out when you have time.