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Support
Extension Information Technology
(EIT) provides support for hardware, software, and
network infrastructure
for ISU Extension field and campus staff. Hardware should meet
minimum support standards
; software should be on our
supported software list
. In addition to the materials linked here, we provide telephone support (
EIT Computer Support Hotline
), email support (
eithotline@iastate.edu
), and remote assistance. Updates, alerts, and current news items can be found on our companion site,
Tech News
.
Setup and Installation
Getting Started with your New Computer
Installing Software
Printer Installs
Windows Vista
Windows Vista Installation
Requirements for Upgrading to Vista
Transferring Files
Installing the Citrix Client for Cougar Mountain Fund Suite
Smartphone Setup
Blackberry Setup
Windows Mobile Phone Setup
E-Mail (Outlook and Exchange)
Four Simple Steps to Managing Your Mailbox Size
Setting up Outlook 2007 for Exchange
Setting Up Rules in Outlook 2007
Setting up Outlook 2003 for Exchange
Outlook 2003 Tips and Tricks
Sharing Calendars in Outlook 2003
Additional documentation
Accessing Exchange Outside the ISU Network
Using Outlook Web Access
Mailing List Information
Hotline
By Phone: 515-294-1725
By Email:
eithotline@iastate.edu
Frequently Asked Hotline Questions
The Extension IT Computer Support Hotline is available M-F from 8 AM to Noon and 1 PM to 5 PM to answer your computer questions and troubleshoot problems. When you call be prepared to provide your name, where you're calling from and a brief description of the problem, including make and model of the computer, software running, specific error messages, and any recent changes you've made to the system.
Past Questions of the Week
New Staff Information