Support


Extension Information Technology (EIT) provides support for hardware, software, and network infrastructure for ISU Extension field and campus staff.  Hardware should meet minimum support standards; software should be on our supported software list.  In addition to the materials linked here, we provide telephone support (EIT Computer Support Hotline), email support (eithotline@iastate.edu), and remote assistance.  Updates, alerts, and current news items can be found on our companion site, Tech News.

IT Questions about the ISU Extension restructuring

Setup and Installation


E-Mail (Outlook and Exchange)

Hotline

By Phone: 515-294-1725
By Email: eithotline@iastate.edu

Frequently Asked Hotline Questions

The Extension IT Computer Support Hotline is available M-F from 8 AM to Noon and 1 PM to 5 PM to answer your computer questions and troubleshoot problems.  When you call be prepared to provide your name, where you're calling from and a brief description of the problem, including make and model of the computer, software running, specific error messages, and any recent changes you've made to the system.

Past Questions of the Week

New Staff Information