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Support Hotline

By Phone: 515-294-1725
By Email:

The Extension IT Computer Support Hotline is available M-F from 8 AM to Noon and 1 PM to 5 PM to answer your computer questions and troubleshoot problems.  When you call be prepared to provide your name, where you're calling from and a brief description of the problem, including make and model of the computer, software running, specific error messages, and any recent changes you've made to the system. Read more about


Recent News

November 17, 2015

The Iowa State University Extension and Outreach Information Technology offices will be closed on the following dates:

November 26-27, Thanksgiving
December 24-25, Christmas
December 28-31, University's partial shutdown (Staff will be monitoring for server and network issues; details to come)
January 2, New Year's Day
January 18, Martin Luther King Jr. Day

October 29, 2015

On September 4, 2015, Extension IT released information regarding Iowa State University's whole-disk encryption plan for laptops.  As of October 29, 2015, Extension IT staff have visited 16 out of the 20 regions and encrypted more than 800 laptops.  If you have not had an Extension IT staff member in your region yet, you may expect them within the next month.

Most campus staff computers have already been encrypted as well.  There are a few remaining departments remaining to be completed.

September 4, 2015

Iowa State University adopted a new six-point security plan last year.  Part of that plan includes whole-disk encryption for laptops.  If you have an enterprise class laptop (Dell Latitude) that you use for work at ISU then it will need to be encrypted. 

August 7, 2015

All departments and field offices have access to a shared drive which you will generally see on your computer as your S: drive.  On the S: drive you can store files that need to be shared with your entire office.  This is a useful tool to make sure that information is available and easy to access.  There are some important things to keep in mind when deciding what information to put on your S: drive and how long to keep it there, however

August 7, 2015

Most modern copiers have harddrives which store a copy of the file you're copying.  This can become an issues when a new copier is purchased and the old copier is taken away.

Directions to Extension IT Building

Directions to Extension IT Building

The Extension Information Technology Building is located on Haber Road on the North-east side of the Iowa State University campus. We are located in a yellow building (that looks like a house).

Directions to the EIT Building from I-35

  • Take the 13th Street exit off of I-35
  • Once on 13th Street, travel west towards Ames
  • Continue west on 13th, passing Duff Avenue (McFarland Clinic), Grand Avenue, Northwestern Avenue and Ridgewood Avenue. Proceed down hill on 13th street towards the ISU campus.
  • After crossing the small creek bridge, turn left on Haber Road (the road only goes south).
  • The EIT building is a yellow building that looks like a house. Parking is available at the building.

Directions to the EIT Buidling from US Hwy 30

  • Take the Elwood Drive exit off of US Hwy 30
  • Turn north on Elwood and drive toward campus. Landmarks you will pass include Jack Trice Stadium and Hilton Coliseum and Lincoln Way Avenue.
  • Continue going north on Elwood as it turns left (west).
  • At the second stop light after Elwood, turn right and go through the one-way railroad underpass. (Be sure to note, that there is no right turn on red at that light).
  • We are the third building on the left side of the street (a yellow building that looks like a house). Parking is available at the building.

ISU Campus Map shows the location of our building