• Keep learning with Extension and Outreach
  • Keep learning with Extension and Outreach

Support Hotline

By Phone: 515-294-1725
By Email: eithotline@iastate.edu

The Extension IT Computer Support Hotline is available M-F from 8 AM to Noon and 1 PM to 5 PM to answer your computer questions and troubleshoot problems.  When you call be prepared to provide your name, where you're calling from and a brief description of the problem, including make and model of the computer, software running, specific error messages, and any recent changes you've made to the system.


Recent News

June 23, 2016

Extension IT has been working closely with several other IT groups on campus to develop a new look for the Drupal 7 sites.  There were several things to take into consideration.  

Our Goals: 

June 15, 2016

Today EIT began the migration to the new MyFiles data system for our shared drive paths. The goal of the change was to be as seamless as possible so users could still retain access to their shared drives at the start of work this morning. If there are any issues that you notice, please don’t hesitate to call the hotline at 515-294-1725 for assistance.


NOTE: All machines will need to be rebooted. If you have not done this and are noticing problems, please reboot the machine as a first troubleshooting step.

April 7, 2016

Beginning April 1st all new computers will come installed with Microsoft Windows 10 operating system.  They will also be installed with Office 2016 (Word, PowerPoint, Excel, etc.)  We will NOT be sending out software DVD’s with Windows 10 to the county and campus offices like we have done in the past.  This is due to new laptops not having DVD drives installed.  We are still finalizing how we are going to distribute the software for use on existing computers.  We are leaning towards USB drives or pushing it out over the network. 

April 6, 2016

We will be updating our Adobe Connect server on May 11th through the 13th.  We have notified those who have host accounts on the system but wanted staff to know how we are proceeding with Web Conferencing for ISU Extension and Outreach.   Each county office was provided with an Adobe Connect host account many years ago and each account has a contact person associated with the account, those hosts have been notified in a previous email.   What does this mean for you?

November 17, 2015

The Iowa State University Extension and Outreach Information Technology offices will be closed on the following dates:

November 26-27, Thanksgiving
December 24-25, Christmas
December 28-31, University's partial shutdown (Staff will be monitoring for server and network issues; details to come)
January 2, New Year's Day
January 18, Martin Luther King Jr. Day

Directions to Extension IT Building

Directions to Extension IT Building

The Extension Information Technology Building is located on Haber Road on the North-east side of the Iowa State University campus. We are located in a yellow building (that looks like a house).

Directions to the EIT Building from I-35

  • Take the 13th Street exit off of I-35
  • Once on 13th Street, travel west towards Ames
  • Continue west on 13th, passing Duff Avenue (McFarland Clinic), Grand Avenue, Northwestern Avenue and Ridgewood Avenue. Proceed down hill on 13th street towards the ISU campus.
  • After crossing the small creek bridge, turn left on Haber Road (the road only goes south).
  • The EIT building is a yellow building that looks like a house. Parking is available at the building.

Directions to the EIT Buidling from US Hwy 30

  • Take the Elwood Drive exit off of US Hwy 30
  • Turn north on Elwood and drive toward campus. Landmarks you will pass include Jack Trice Stadium and Hilton Coliseum and Lincoln Way Avenue.
  • Continue going north on Elwood as it turns left (west).
  • At the second stop light after Elwood, turn right and go through the one-way railroad underpass. (Be sure to note, that there is no right turn on red at that light).
  • We are the third building on the left side of the street (a yellow building that looks like a house). Parking is available at the building.

ISU Campus Map shows the location of our building