ISU Extension
Futuring Committee:
Action Plan 8 Implementation Report
Information Technology
and Improved Effectiveness
Plan Leader:
Bill Tysseling
Long-Term
Goal
ISU Extension will
use state-of-the-art collaborative technologies and digitally driven
resources and delivery models to increase the number of customers using
IT communications by 10% annually.
Short-Term
Goals
1.
Develop enhanced delivery methods to improve customer access to Extension
for online collaboration and learning.
2. Develop
state-of-the-art Web-based technologies and procedures to provide enhanced,
consistent, and customizable information services to Extension clientele.
3. Evaluate
the cost and benefits of implementing a Web-based Customer Relationships
Management system and implement a version that works for the system.
Action
Steps (Floyd Davenport, Area Directors, Program Directors)
1.
Implement a statewide audio-data conferencing system capable of connecting
all county offices into a single conference by April 30, 2005.
2.
Implement a system to support multiple small group conferences and
program delivery by October 31, 2004.
3.
Develop the capabilities for clients to access selected ISU Extension
programming online 24/7 by January 31, 2005. This
includes registration, payment, and assessment.
4.
Conduct a training program for packaging educational materials and
delivering online programs by April 30, 2005.
5.
Coordinate and complete the development of an ISU Extension information
taxonomy to integrate information services across ISU Extension programs
by December 31, 2004.
6.
Implement a new Content Management System (CMS) and the ISU
Extension taxonomy to deliver on-demand ISU Extension information
by June 30, 2005.
7.
Use the taxonomy and implement a syndication process for sharing
and dynamically integrating information from the ISU Extension Publications
System and the Content Management System.
8.
Work with individual project and program Web sites to integrate the
taxonomy and potentially provide syndication services.
9.
Determine the requirements of a Customer Relationships Management
(CRM) system for ISU Extension. Evaluate
the cost and benefits of developing a Web-based CRM.
10. Implement
the selected version of the Customer Relationship Management system.
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Long-Term
Goal:
Start
date: July 1, 2004
End date: June 30, 2007
Short-Term
Goal 1:
Start
date: July 1, 2004
End date: June 30, 2005
Short-Term
Goal 2:
Start
date: July 1, 2004
End date: June 30, 2005
Short-Term
Goal 3:
Start
date: July 1, 2004
End date: June 30, 2005
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