Take the Pre-assessment.
Complete the Communication Checklist.
View the Communication Presentation.
Read through the Case Studies and consider the case study questions:
Case Study 1 – Barry and Communication Barriers (pdf)
Case Study 2 – Inconsistent Messages from Irma and Garland (pdf).
Review the resource Overview of Standard Operating Procedures (SOPs) (pdf).
Take the Post-assessment.
You will need the Adobe Reader 9 or newer to view the presentation and other resources. A free download of Adobe Reader is available on the Adobe website.
Questions or comments?
Contact Janell Meyer, (515) 294-4494.
These materials were developed with funding from USDA Cooperative States Research, Education and Extension Service, Project No. 2007-51110-03806. The contents are solely the responsibility of the authors and do not necessarily represent the views of USDA.