These two publications are available online at the University of Wisconsin Cooperative Extension site
When There's an Error on Your Credit Card Bill (NCR 606-2)
Describes your rights when you discover an error on a credit card bill, and guides you through steps you can take to correct the situation. Also lists resources for help. (4 pages)
Your Credit Report (NCR 606-3)
Describes how credit reports are compiled, how your credit record affects you, how to obtain and understand a credit report, and what to do if there is a mistake on your credit report. Also lists resources for help. (4 pages)
They are also available in hardcopy (in English and Spanish) from: