Heartland Hospitality

Heartland Hospitality

 

A Workshop
To Spread Hospitality
Throughout Your Community

 

Iowa State University

University Extension

Cerro Gordo County

 

Good hospitality is contagious!

 

When you display a helpful attitude, are informed about your community, gracious in your manner and exhibit hospitality everybody wins! 

 

This workshop will present proven hospitality and customer care concepts that are not only beneficial to a business but will create a community of Heartland Hospitality.

 

 

What happens at a

Heartland Hospitality  Workshop?

 

The workshop teaches business owners and managers the importance of hospitality.

 

Front-line employees are then taught quality customer service techniques.

 

A Sample Program

  • Importance of Hospitality to Business Owners and Managers – 1 hr and 45 minutes
  • Front Line Training – 2 hrs.
    • The Circle of Service
    • Who Do We  Serve
    • What Are We Trying to Accomplish?
    • Moments of Truth
    • Hospitality Habits

Who Should Attend…

      Anyone who deals with customers.

     

The workshop will include materials and information for each participant to use after the workshop.  A fee will be charged to cover the cost of materials and other expenses. 

 

68% of your customers don’t return because of an attitude of indifference or rudeness toward the customer by the owner, manager or some employee – “How to Win Customers and Keep Them for Life” by  Dr. Michael LeBoeuf

 

Background

The Heartland Hospitality workshop was developed through the use of materials from Oklahoma State University Cooperative Extension and Louisiana State University Cooperative Extension.

 

 

Heartland Hospitality

Can help your business

 

Heartland Hospitality

is a program conducted by

Iowa State University

University Extension in

Cerro Gordo County, Iowa

 

 

To schedule a workshop, or for more information contact:

Gary Hall

County Extension Education Director

2023 S Federal Ave

Mason City, IA 50401

Phone:  641-423-0844

Email: gary.hall@colostate.edu

 

Iowa State University, U.S. Department of Agriculture and Cerro Gordo County cooperating.  Cooperative Extension programs are available to all without discrimination

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